NEBA gladly accepts returns, but no later than 14 days from the date of receipt. Items should be returned new and unused.
For returns within Nepal, simply prepare the shipment, send us an email with the track and trace code, and after arrival your shipment fee will be deducted from your refund credit note.
If you are a customer shopping from another country, returns must be handled at your own expense. Please note that we do not accept packages sent as cash or collect on delivery.
Please send return items to the following address:
Tanka Prasad Sadak, Kathmandu,
44600, Kathmandu, Nepal
If you wish to exchange your purchase for a different size or style, please do email us on firstname.lastname@example.org so we make sure to reserve your piece.
Return/exchange in our stores : If you wish to return your purchase, it is possible to do so in the store in Baber Mahal revisited, Kathmandu, Tanka Prasad.
Regarding webshop returns
Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your own expense.
For purchases outside of Nepal, as soon as we have received and accepted your return, the amount will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred.
Please note that it can take up to 10 business days for the refund to appear in your account.
When returning an item, you must pay the direct and total cost of returning the product(s). Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.
The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below on this page. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent.