KAMA X NEBA
VAT:
Welcome to the KAMAXNEBA.com website. Please take your time to read our terms and conditions before placing your order.
At KAMAXNEBA we do everything we can to pass on correct information about the products. If we cannot fulfill your order, you will hear from us as soon as possible.
How to shop at KAMAXNEBA.com:
- Browse our selection, and choose the items you love. Mark the right color and size, and click ‘Add to basket’ to add it to your online shopping cart.
- Find the basket icon in the top right corner, and click ‘Checkout’. From here, you will be led through our checkout system to successfully complete your purchase.
- Fill in your personal details, and pick your preferred shipping method.
- Agree to our general shopping conditions by checking off the box that says ‘Terms & Conditions’
- Click ‘Proceed to Purchase’ to activate the payment window.
- Fill in your payment information. Check that all your information is correct, and complete your purchase.
After your purchase is complete, you will immediately receive an order confirmation, as well as a separate email with your invoice and tracking number once the order has been shipped.
Once you have placed your order and received the email with your invoice and shipping information it is unfortunately not possible for us to make changes to your order. It has automatically been sent to our warehouse.
Prices on website
Prices shown on the website are Dollar, and are inclusive of VAT.
Customers purchasing from a country outside Nepal, are served as DDU (door delivery duty unpaid), and will be charged by KAMA X NEBA for the shipping costs only. Import duty and tax costs will be invoiced to you directly from the courier company.
Right of withdrawal
You have 14 days right of withdrawal, when you shop at kamaxneba.com.
The right of withdrawal period expires 14 days after the day you initially received your product. You must notify us within 14 days of receipt, if you wish to withdraw your purchase. Please note that you cannot regret your purchase just by denying receipt of the product without informing us at the same time.
The announcement must be made through one of the following channels:
Email: info@kamaxneba.com
In your message, you must make it clear that you wish to use your right of withdrawal.
Return
You must send your order back to us no later than 14 days after you have informed us that you wish to regret your purchase. You must pay the direct and total cost of returning the product(s). Upon returning, you are responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit. The full responsibility for the product is yours until the product has been safely delivered to us on the listed return address.
Return items must be sent to the following address:
Address:
Tanka Prasad Sadak, Kathmandu,
44600, Kathmandu, Nepal
View more under ( Return and Exchange policy )
The condition of the product when you return it
You are only responsible for any diminished value of the goods resulting from the handling of the goods, other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words: you can test the product in the same way you would test it in a physical store.
If the product has been tested additionally, we will have to consider it used, which means that you, when withdrawing from the contract, can only get either a part of, or none of, the price reimbursed, depending on the commercial value of the product.
To receive the full price you must therefore behave, as you would in a physical store. You can test the product, but you cannot start using the product, as the latter will affect the outcome of a potential reimbursement.
Insurance and delivery
KAMA X NEBA insures each purchase during the time it is in transit, until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point all responsibility for your purchased goods is passed on to you.
Upon returning a product, the full responsibility for the product is yours until the product has been safely delivered to us on the listed return address.
Faulty goods
All items are quality controlled and checked for any faults before they are dispatched to our customers. Should you receive an item that is not in perfect condition, please contact us immediately. Goods are classified as faulty if they are received damaged, or if a manufacturing fault occurs within 24 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
Payment methods
We accept the following credit cards:
Stripe
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. All information provided by you is gathered securely through the SSL (SecureSockets Layer). SSL is a protocol that encrypts your information, and ensures full security while the information is transmitted via the internet. Unauthorized persons will not be able to read your account number or other information provided during the transaction.
Free shipping:
Within Nepal
Standard delivery time 2-3 days.
Last updated 2-08-2022